Return and Refund Policy
Refund and Cancellation:
If any order is canceled, payment against such order will generally be refunded within 10 working days, but the refund process may take more time depending upon the payment service gateway provider’s clauses. Provided that the received cashback amount, if any, will be adjusted with the refund amount. The refund will be initiated within the same payment channel i.e. if the customer pays via bKash, then the customer will be refunded through bKash. The customer cannot be refunded via any other payment channel. But echem retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.
The customer will not be eligible for any cashback/bonus against his principal amount in case of refunds because if the order is canceled, its related cashback will also be canceled. echem is not bound to pay any kind of service charge or cost for the refunded amount.
In case of refunding card payment, the refund will be returned directly to the customer's debit/credit card if the customer claims a refund to his bank. Then we will be informed about it via SSLCOMMERZ and take necessary initiatives. Card payment can be refunded only to the card holder's account via bank and cannot be refunded partially as per policy.
1) At the time of delivery
2) After receiving a delivery (Customer have to notify within 24 hours)